Outage in SocialDog
Regarding payment incident
Resolved Major
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Outage Details
Components affected
SocialDog PaymentLatest Updates ( sorted recent to last )
The incident is now resolved.
We apologize for any inconvenience.
Users who have selected invoice payment as their payment method are experiencing system failures with some functions, such as the "Plan/Payment" screen not opening.
We apologize for any inconvenience.
【Incident period】
・2023/11/30 1:00（JST）- Present
【Affected users】
・Users who have selected invoice payment as their payment method.
【Features affected】
・Payment and billing functions.
【Cause】
・Due to a problem on the NP Kakebarai side that is used for the bill payment function.
【Expected recovery】
・Recovery prospects are undetermined.
【Current status】
・The NP Kakebarai side is currently investigating and resolving the incident.
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