Outage in Solaris

SCHUFA service unavailability

Resolved Major
October 31, 2023 - Started 6 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing service unavailability of SCHFUA started at 9:52 which impacts the following products and services: Solaris is working with the provider to restore service as soon as possible. • Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts. • DiBa: Decoupled Card for Consumers onboarding • BankIdent • Person credit record API Reference Documentation: • https://docs.solarisgroup.com/api-reference/lending/credit-record/#tag/Person-credit-record • https://docs.solarisgroup.com/guides/kyc/#bankident • https://docs.solarisgroup.com/guides/cards/decoupled-cards/#decoupled-cards-for-consumers • https://docs.solarisgroup.com/api-reference/lending/loans/ During the incident, partners who have the above mentioned products cannot perform customer onboarding. We are actively monitor our services. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Components affected
Solaris Digital Banking Solaris Lending Solaris Identification
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/31/2023 11:14AM

The reported issue has been resolved since 11:47.


• Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts.
• DiBa: Decoupled Card for Consumers onboarding
• BankIdent
• Person credit record


API Reference Documentation:

• https://docs.solarisgroup.com/api-reference/lending/credit-record/#tag/Person-credit-record
• https://docs.solarisgroup.com/guides/kyc/#bankident
• https://docs.solarisgroup.com/guides/cards/decoupled-cards/#decoupled-cards-for-consumers
• https://docs.solarisgroup.com/api-reference/lending/loans/

During the incident, partners who have the above mentioned products cannot perform customer onboarding. We are actively monitor our services.

We apologize for any inconveniences this outage may have caused.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Best regards
Solaris Incident Management

INVESTIGATING 6 months ago - at 10/31/2023 09:47AM

We are currently experiencing service unavailability of SCHFUA started at 9:52 which impacts the following products and services: Solaris is working with the provider to restore service as soon as possible.


• Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts.
• DiBa: Decoupled Card for Consumers onboarding
• BankIdent
• Person credit record


API Reference Documentation:

• https://docs.solarisgroup.com/api-reference/lending/credit-record/#tag/Person-credit-record
• https://docs.solarisgroup.com/guides/kyc/#bankident
• https://docs.solarisgroup.com/guides/cards/decoupled-cards/#decoupled-cards-for-consumers
• https://docs.solarisgroup.com/api-reference/lending/loans/

During the incident, partners who have the above mentioned products cannot perform customer onboarding. We are actively monitor our services.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

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