Outage in Solaris
UNPLANNED OUTAGE FOR DEVICE MONITORING SERVICE
Resolved Minor
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Outage Details
Components affected
Solaris IdentificationLatest Updates ( sorted recent to last )
The unplanned Performance Degradation for Device Monitoring API services has been resolved after a fix was applied. Services have been monitored and all operations are running within normal service levels.
Partner Impact Resolution:
• Partners will no longer notice delays regarding the API response times for the following endpoints:
POST /v1/persons/{person_id}/device_activities
POST /v1/persons/{person_id}/device_consents
Customer Impact:
• Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
Impacted endpoints:
POST /v1/persons/{person_id}/device_activities
POST /v1/persons/{person_id}/device_consents
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring
This incident is resolved. No further updates will be provided.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
A fix has been implemented for The unplanned Performance Degradation for Device Monitoring API services. Services are currently been monitored to make sure all operations are running within normal service levels.
Partner Impact Resolution:
• Partners will no longer notice delays regarding the API response times for the following endpoints:
POST /v1/persons/{person_id}/device_activities
POST /v1/persons/{person_id}/device_consents
Customer Impact:
• Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
Impacted endpoints:
POST /v1/persons/{person_id}/device_activities
POST /v1/persons/{person_id}/device_consents
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring
This incident is resolved. No further updates will be provided.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
An unplanned Performance Degradation for Device Monitoring API services has been identified. We are working to restore the impacted services as soon as possible.
Partner Impact:
• Partners will notice slight delays regarding the API response times for the following endpoints:
POST /v1/persons/{person_id}/device_activities
POST /v1/persons/{person_id}/device_consents
Customer Impact:
• Customers attempting to provide device consents during onboarding may experience longer than expected application loading times when performing the associated actions
Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.
Impacted endpoints:
POST /v1/persons/{person_id}/device_activities
POST /v1/persons/{person_id}/device_consents
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
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