Is Solaris Down?

Solaris status is operational

Latest Solaris Outages

Check the stats and details of the latest Solaris outages and issues

0 Outages in the last 7 days
2 Outages in the last 30 days
17 Days since last incident

Minor Resolved · 17 days ago · lasted about 15 hours

Unplanned Partial Outage for PSD2 Third Party Services

Performance degradation leading to increased error rate for PSD2 Third Party Services has been identified. We are working to restore the impacted services as soon as possible. Customer Impact: • Customers attempting to use certain PSD2 functionalities, such as authorizing PSD2 transactions via Third Party applications may be presented with error messages intermittently API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation: • https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey • https://my.solarisbank.de/faq We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

Minor Resolved · 18 days ago · lasted about 2 hours

Degraded Performance for Webhook Delivery Services

An unplanned partial outage for Webhook Delivery Services has been identified. We are working to restore the impacted services as soon as possible. Partner Impact: • Partners may experience Webhook delivery latency for multiple Event Types. Full incident impact under assessment Customer Impact • Customers may experience delayed status changes for actions performed that depend on a Webhook response Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. API Reference Documentation: To understand more about the impacted services, please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhooks We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

Minor Resolved · about 1 month ago · lasted 1 day

Webhook Service - Delivery Latency Issues

It was discovered that the scope of the outage included Webhook delivery latencies of all event types. The most recently implemented fix resolved the latency issues and we are continuing to monitor services throughout the next 24 hours. Revised Partner Impact: • Partners will no longer experience latencies when receiving Webhook messages of all event types Revised Customer Impact: • Customers will no longer experience delayed transactions being displayed in Partner applications or delayed transaction prompts for in-app authentication Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/ In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing pla...

Minor Resolved · about 2 months ago · lasted 1 day

Unplanned Partial Outage for Identification services

An unplanned partial outage has been identified for Bankident and Fourthline services. We have applied a quick mitigation and are currently monitoring our systems to ensure everything is being processed within normal service levels. Partner Impact: • Partners will observe intermittent failures while performing Bankident and Fourthline identifications Customer Impact: • Customers will receive errors during the identification process Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services Impacted endpoints: • PATCH /v1/persons/{person_id}/identifications/{id}/confirm • PATCH /v1/persons/{person_id}/identifications/{id}/authorize API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1{person_id}~1identifications~1{id}~1confirm/patc...

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Maintenance Resolved · about 2 months ago · lasted about 4 hours

Unplanned Outage for Bankident and Fourthline Identification services

An unplanned outage has been identified for Bankident and Fourthline services. We are working to restore the impacted services as soon as possible. Partner Impact: • Partners will observe a decrease in successful Bankident and Fourthline identifications. Identifications remain in status 'Authorization Required' Customer Impact: • Customers are prompted with an 'unexpected error 'message during the onboarding process at the contract signing step Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services Impacted endpoints: • PATCH /v1/persons/{person_id}/identifications/{id}/confirm • PATCH /v1/persons/{person_id}/identifications/{id}/authorize API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1{person_id}~1identifications~1{id}~1...

Minor Resolved · 2 months ago · lasted 1 day

Unplanned Partial Outage for account information API Services

An Unplanned Partial Outage for account information API Services has been identified to be causing intermittent errors to be returned while getting account information and retrieving account balance. We have identified the issue and are in the process of applying the fix. Partner Impact: • Intermittent 5xx error messages being returned for GET account and GET balance information Customer Impact: • Customers may have received intermittent error messages on their applications when attempting to either GET account information or while retrieving account balance information Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints (not limited to): • GET /v1/accounts • GET /v1/accounts/{account_id}/balance API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/account-man...

Minor Resolved · started 2 months ago

Unplanned Partial Outage for multiple Cards API Services

An Unplanned Partial Outage for multiple Cards API Services has been identified to be impacting (not limited to), getting Card information and creating new virtual cards. We have applied a quick mitigation and are currently monitoring our systems to ensure everything is being processed within normal service levels. Partner Impact: • Intermittent 5xx error messages was returned for GET and POST Virtual Card requests. Customer Impact: • Customers may have received intermittent error messages on their applications when attempting to either create new virtual cards or to access application functionalities that request cards information to be displayed. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints (not limited to): • GET v1/cards/{id} • GET v1/persons/{person_id}/cards • POST v1/cards/{id}/virtual_card_requests • POST v1/persons/{person_id}/accounts/{account_id}/cards API Reference Documen...

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Frequently Asked Questions

Is Solaris down right now? What is Solaris current status?
Solaris seems to be up and running. We've updated the status 3 minutes ago.
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Solaris is up and running now. In the last 24 hours there has 0 outages.
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There are a few things you can try:
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