Unplanned IDNOW Outage - Identity Service

This incident has been resolved.

A fix has been implemented and we are monitoring the results

An unplanned partial outage for person Identification has been identified with our Identification service provider IDnow impacting users using web browsers to complete identification. We are working together with our provider to restore the impacted services as soon as possible.

Partner Impact:

• IDnow identification attempts would reflect ‘Pending’ state for identifications triggered via WEB
• IDnow identification attempts via the mobile applications should work as expected

Customer Impact:

• Customers initiating new IDnow identifications may experience delays or interruptions in completing the process when triggered via web
• It is recommended to initiate identifications via the Mobile App

API Reference Documentation: To understand more about the impacted services please read the following public documentation:

• https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

An unplanned partial outage for person Identification has been identified with our Identification service provider IDnow impacting users using web browsers to complete identification. We are working together with our provider to restore the impacted services as soon as possible.

Partner Impact:

• IDnow identification attempts would reflect ‘Pending’ state for identifications triggered via WEB
• IDnow identification attempts via the mobile applications should work as expected

Customer Impact:

• Customers initiating new IDnow identifications may experience delays or interruptions in completing the process when triggered via web
• It is recommended to initiate identifications via the Mobile App

API Reference Documentation: To understand more about the impacted services please read the following public documentation:

• https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

An unplanned partial outage for person Identification IDnow services has been identified. We are working together with our vendor to restore the impacted services as soon as possible.

Partner Impact:
• IDnow identification attempts remain stuck in ‘Pending’ state as observed in WebUI. No API errors are known to be returned.

Customer Impact:
• Customers initiating new IDnow identifications may experience delays or interruptions in having the process completed.

API Reference Documentation: To understand more about the impacted services please read the following public documentation:

• https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.