Issue with Scheduled Transfers (Character Limit)

We have successfully deployed a fix to resolve the issues affecting Scheduled Transfers initiated with the debtor name exceeding the character limit supported by the underlying service.The failures were specifically related to debtor names exceeding the 70-character limit supported by the SEPA scheme.

Resolution & Action Required:

Customer Impact: Affected customers might notice that Standing orders weren't executed on time and to ensure successful processing, partners and customers are advised to manually re-submit or retry any affected transactions associated with unexecuted scheduled orders.

Partner Impact - This issue specifically affects transactions involving sole proprietors or businesses with extended legal names (over 70 characters). By identifying this as a SEPA scheme limitation, partners can verify that customers with standard name lengths remain unaffected. Legacy endpoints are not impacted by this issue.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:

• https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/scheduled-transfer#api-reference-documentation

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/scheduled-transfer

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

Issue Summary: We have identified an issue affecting Scheduled Transfers initiated with the debtor name exceeding the character limit supported by the underlying service. The failures are specifically related to debtor names exceeding the 70-character limit supported by the SEPA scheme.

Resolution & Action Required:

Customer Impact: Affected customers might notice that Standing orders weren't executed on time and to ensure successful processing, partners and customers are advised to manually re-submit or retry any affected transactions associated with unexecuted scheduled orders.

Partner Impact - This issue specifically affects transactions involving sole proprietors or businesses with extended legal names (over 70 characters). By identifying this as a SEPA scheme limitation, partners can verify that customers with standard name lengths remain unaffected. Legacy endpoints are not impacted by this issue.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:

• https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/scheduled-transfer#api-reference-documentation

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/scheduled-transfer

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.