Outage in Splashtop

We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM.

Resolved Minor
April 24, 2024 - Started 10 days ago - Lasted about 8 hours
Official incident page

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Outage Details

We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM. Our team is actively investigating the issues and will post updates once we have more information or resolution.
Components affected
Splashtop remote desktop service
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 04/25/2024 04:43AM

This incident has been resolved.

MONITORING 9 days ago - at 04/25/2024 03:01AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 days ago - at 04/25/2024 02:43AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 days ago - at 04/24/2024 08:44PM

We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM. Our team is actively investigating the issues and will post updates once we have more information or resolution.

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