Outage in Splunk Cloud

Searches impacted | CINC - 55235 ( Degraded Performance )

Resolved Major
February 16, 2024 - Started 3 months ago - Lasted 3 days
Official incident page

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Outage Details

We are investigating a potential issue where Splunk instances are experiencing out-of-memory events, causing searches to fail or take longer to complete on multiple Indexers and search heads that may impact several Splunk cloud platform customers. Our teams are working to resolve this issue. Your patience is greatly appreciated and we will provide more updates upon resolution.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/18/2024 09:45PM

We have updated automation to apply the fix upon new instance creation eliminating the impact of this incident.

MONITORING 3 months ago - at 02/17/2024 06:50AM

We have implemented a fix for this issue and all Cx stacks have been repaired. Remaining are Single Instance stacks are expected to complete 2/17/24 PDT. During this time we are monitoring the results to confirm the resolution and will continue to provide any additional updates once available.

MONITORING 3 months ago - at 02/16/2024 07:58PM

We have implemented a fix for this issue. During this time we are monitoring the results to confirm the resolution and will continue to provide any additional updates once available.

IDENTIFIED 3 months ago - at 02/16/2024 08:14AM

Our technical resources has identified the issue. The hot-fix has been applied on the fleet. Please be aware, once the issue will be confirmed as resolved the Root Cause Messaging will be shared accordingly.

IDENTIFIED 3 months ago - at 02/16/2024 04:30AM

Splunk has identified the issue causing memory growth on the indexers. Splunk is taking steps to remediate over the next 3 hours.

IDENTIFIED 3 months ago - at 02/16/2024 03:50AM

We are investigating a potential issue where Splunk instances are experiencing out-of-memory events, causing searches to fail or take longer to complete on multiple Indexers and search heads that may impact several Splunk cloud platform customers.
Our teams are working to resolve this issue. Your patience is greatly appreciated and we will provide more updates upon resolution.

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