Outage in Square

All Services Disruption

Resolved Minor
February 06, 2024 - Started 3 months ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/06/2024 10:53PM

After careful monitoring, we can confirm that the main service disruption is resolved. At this time, our team is continuing to update balances that were delayed during the disruption. We appreciate your patience with us today.

MONITORING 3 months ago - at 02/06/2024 07:02PM

We are continuing to monitor the recovery of our systems. Accepted payments will be processed normally, but there may be a delay in updates to your balance. We kindly ask you to remain logged into your account as we work toward a full resolution. Thank you for your patience.

INVESTIGATING 3 months ago - at 02/06/2024 06:02PM

Our systems are beginning to recover. Please continue to stay logged into your account and follow any instructions in your Point of Sale banner. We appreciate your time and will continue to post updates.

IDENTIFIED 3 months ago - at 02/06/2024 05:48PM

We have identified the issue and are working to release a fix as quickly as possible. Thank you for your continued patience and we will share more updates forthcoming.

INVESTIGATING 3 months ago - at 02/06/2024 05:15PM

We are working all hands on deck to fix the issue. Please continue to stay logged in as directed and refer to instructions on your Point of Sale banner. We will share more information as soon as it is available.

INVESTIGATING 3 months ago - at 02/06/2024 04:21PM

We are continuing to investigate this issue in order to ensure a return to normal operations. During this time, sellers may experience some delays across our products. Please use an alternative Two-Step Verification method to authenticate instead of SMS. If you are already logged in to your account, please do not log out.

INVESTIGATING 3 months ago - at 02/06/2024 03:31PM

We continue to investigate this issue in order to ensure a return to normal operations. During this time, sellers may experience some delays across our products. Do not log out if you are logged in.

INVESTIGATING 3 months ago - at 02/06/2024 02:47PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 02/06/2024 02:30PM

We are currently experiencing a disruption that is impacting multiple Square services, including Two-Step Verification when signing in to a Square account. Please use an alternative Two-Step Verification method to authenticate, instead of SMS. If you are already logged in to your account, please do not log out.

We will continue to share updates here, as we receive them. We thank you for your patience.

INVESTIGATING 3 months ago - at 02/06/2024 02:08PM

We are currently experiencing a disruption that is impacting 2FA when logging in. Please use alternative 2FA methods to authenticate instead of SMS.

INVESTIGATING 3 months ago - at 02/06/2024 01:46PM

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

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