Outage in StackPath

Elevated Timeouts from Verizon Network

Resolved Maintenance
November 11, 2022 - Started over 1 year ago - Lasted 5 days
Official incident page

Need to monitor StackPath outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including StackPath, and never miss an outage again.
Start Free Trial

Outage Details

StackPath is currently investigating issue with certain customers from Verizon Network across North America, South America are experiencing elevated timeouts when accessing certain sites hosted on StackPath CDN Network including stackpath.com, we are working with the provider to mitigate the issue. If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Components affected
StackPath BO - Bogota, Colombia StackPath SC - Santiago, Chile StackPath SJ - San Jose, CA, United States StackPath MI - Miami, FL, United States StackPath TR - Toronto, Canada StackPath NA - Highwinds Cloud Storage StackPath SP - São Paulo, Brazil StackPath EZ - Buenos Aires, Argentina StackPath DC - Washington, DC, United States StackPath SE - Seattle, WA, United States StackPath PH - Phoenix, AZ, United States StackPath LI - Lima, Peru StackPath DE - Denver, CO, United States StackPath GI - Rio de Janeiro, Brazil StackPath AT - Atlanta, GA, United States StackPath DA - Dallas, TX, United States StackPath NY - New York, NY, United States StackPath LA - Los Angeles, CA, United States StackPath CH - Chicago, IL, United States StackPath SF - San Francisco, CA, United States
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/15/2022 04:46PM

This incident has been resolved.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.

MONITORING over 1 year ago - at 11/11/2022 03:05PM

Our NOC team continues to work with Verizon, but they have not removed the IP blocks for our anycast at this time. Our SRE team has provided an alternative address that can be used and is unblocked by Verizon.

If you are still experiencing issues with Verizon end users, you may adjust any A Records pointing to the StackPath platform to use our alternative anycast IP 151.139.128.10.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.

MONITORING over 1 year ago - at 11/11/2022 04:47AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 11/11/2022 02:22AM

StackPath is currently investigating issue with certain customers from Verizon Network across North America, South America are experiencing elevated timeouts when accessing certain sites hosted on StackPath CDN Network including stackpath.com, we are working with the provider to mitigate the issue.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.

Latest StackPath outages

Degraded Performance: MIA PoP - 20 days ago
Delay in Workload Provisioning for Edge Compute instances - Melbourne PoP - 29 days ago
StackPath & Highwinds | CDN, WAF, and Serverless End of Life - about 1 month ago
Major Outage: Dubai PoP - about 2 months ago
Edge Compute | Dubai | Unable to provision new instances - 4 months ago

Monitor outages in real-time, stay one step ahead

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3155 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE