Outage in Staffbase

[Email] - Alignment issues with Email Drafts

Resolved Minor
March 07, 2024 - Started about 2 months ago - Lasted about 9 hours
Official incident page

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Outage Details

Some customers reported experiencing issues with the alignment within email drafts not being carried over to the actual send. Our developers have identified the root cause and are currently addressing this. They are in the process of implementing a solution to ensure that the alignment in the email designer will be accurately reflected in all sent emails. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/07/2024 05:36PM

The incident regarding Email Alignment issues has been resolved. We are sorry for the trouble this has caused.

Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!

MONITORING about 2 months ago - at 03/07/2024 03:08PM

We have deployed an update to resolve the issue, and alignment should be carried over into the sent draft again. We will continue to monitor the systems until we are sure the issue is fully resolved.

IDENTIFIED about 2 months ago - at 03/07/2024 08:48AM

Some customers reported experiencing issues with the alignment within email drafts not being carried over to the actual send.

Our developers have identified the root cause and are currently addressing this. They are in the process of implementing a solution to ensure that the alignment in the email designer will be accurately reflected in all sent emails.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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