[Email] Incorrect Azure recipient counts and exclusion rules not working properly

This incident has been resolved. All syncs are working again as intended.

If you have performed a CSV upload between March 28th 12 PM and April 1st 5am CET, please start a re-upload of those files.

We are sorry for the trouble this has caused.

Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!

A fix has been implemented regarding Azure sync'd lists not showing the correct number of contacts. We are currently monitoring the results.

If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

We have found the cause of the issue with exclusion rules not working properly, and are now working to put a fix in place.

Customers are reporting that their Azure sync'd lists are not showing the correct number of contacts, and that their total Contact count is much higher than expected.

Our developers are working to identify the root cause and deployed a fix to resolve the issue. We will continue to monitor the systems until we are sure the issue is fully resolved.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.