Outage in Staffbase

[Email] - Issues with sending emails via Outlook plugin

Resolved Minor
March 07, 2024 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Some customers reported that they are experiencing issues where sending via the Outlook plugin fails with the error message “Failed to send draft.” Our developers have identified the root cause and deployed a fix to resolve the issue to make sending via the Outlook plugin possible again. We will continue to monitor the systems until we are sure the issue is fully resolved. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/07/2024 05:30PM

This incident regarding Emails sent via the Outlook Add-in has been resolved. We are sorry for the trouble this has caused.

Please contact us at support@staffbase.com should you experience any further issues.

MONITORING about 2 months ago - at 03/07/2024 02:53PM

Some customers reported that they are experiencing issues where sending via the Outlook plugin fails with the error message “Failed to send draft.”

Our developers have identified the root cause and deployed a fix to resolve the issue to make sending via the Outlook plugin possible again. We will continue to monitor the systems until we are sure the issue is fully resolved.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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