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Resolved Issue displaying integrations' Settings pages
Our team is investigating an issue affecting the display of the Settings page for various integration in our web user interface. This does not affect existing configurations for integrations or replication.
Resolved Internal Errors Affecting Extraction Jobs and Authentication
We're currently investigating an issue causing 401 errors to be returned by Stitch during processes like extraction jobs and the re-authentication of new or existing integrations.
Resolved Xero Integration Extraction Schedules Lagging
We're currently investigating an issue affecting extraction jobs for Xero integrations occurring according to their specified replication frequencies and anchor times. Extraction jobs will be delayed as a result.
Resolved Degraded Availability & Service
Our billing service is encountering a partial outage, affecting Stitch account access and functionality. We're monitoring the situation closely to evaluate any necessary action to expedite availability.
Resolved Chat / Email Support Temporarily Unavailable
Our support team is temporarily unavailable as our chat and email service provider performs emergency maintenance.
Resolved Transient Redshift Loading Errors
Our engineering team is currently investigating transient loading errors affecting a subset of accounts working with Redshift destinations. A small percentage of loading processes for this destination may experience intermittent loading errors.
Resolved Facebook Ads Authentication Issue
Users are reporting an error from Facebook Ads during authentication processes that indicate the source ad account cannot be located, which is preventing extraction from occurring. Our engineering team is investigating this behavior.
Resolved Legacy Database Integration Extraction Issues
Our engineering team is working to resolve an outage affecting a subset of legacy database integrations that is preventing their extraction jobs from beginning. In the event that this data is critical for your team, consider using the current version of the integration as additional segments of our infrastructure are unaffected.
Resolved Abnormal Extraction Behavior
A subset of source integrations impacted by the previous connection issue are experiencing long running extractions or are not showing progress within extraction jobs. Our team is deploying an update to correct this behavior.
Resolved Connection Information Errors
An update to an internal database has caused server errors while accessing information about connections in Stitch accounts. Our engineering team has identified the issue and is working to address it now.
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