Sunshine Conversations

Sunshine Conversations Status

Official source Everything seems OK
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Stats

0 incidents in the last 7 days

0 incidents in the last 30 days

Automatic Checks

Last check: 4 minutes ago

Last known issue: about 1 month ago

Latest Incidents

Last 30 days

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Resolved [SunCo] Attachments issues on LINE integration

We are actively investigating reports of issues with attachments errors with the LINE integration for SunCo customers. More info to come.

about 1 month ago Official incident report

Resolved Sunshine Conversations: investigating issues that could impact either Facebook Messenger or WhatsApp integrations

Our team is investigating reports of issues with Sunshine Conversations. The unexpected error message is "User has opted to block further messages" This issue could impact either Facebook Messenger or WhatsApp integrations. We will provide more details as our investigation moves forward.

Resolved Elevated Latency

Between 10:18 & 10:25 ET, some customers may have experienced elevated latency. Our teams have resolved this issue. We apologise for the inconvenience caused.

Resolved Degraded WhatsApp message delivery

We have been advised by the WhatsApp team that they've noticed the same issues from our previous incident reoccurring. They are investigating.

Resolved Degraded WhatsApp message delivery

We are investigating reports of some customers being unable to send WhatsApp messages. Some users may also see error messages indicating that they are outside of their 24-hour response window before 24 hours have passed. We will provide more information as we learn more from our investigation. Thank you for your patience.

Resolved WhatsApp media messages failing

We are currently investigating an issue that is affecting inbound WhatsApp media messages. Customers may see delays in the receipt of these messages, possibly receiving 429 error codes. Please note this is only affecting media messages; other messaging is functioning as expected. We have identified the start time of the issue is 12:35 UTC or 8:35 AM ET. We are continuing to troubleshoot the issue and will provide additional updates as we gather more information.

Resolved WhatsApp job errors for some customers - resolved

A WhatsApp database cluster was receiving failures from approximately 9:45 AM ET to 10:35 AM ET. This is now resolved and we are monitoring its progress. Some customers would have experienced delays in WhatsApp messages or job failure errors during that timeframe.

Resolved Webhook Delays & Time Outs

We are currently investigating webhook delays and time outs which is impacting the Sunshine Conversations platform.

Resolved Outage preventing creation of new WhatsApp deployments

There was an outage preventing the creation of new WhatsApp deployments on Sunshine Conversations between 11:30 and 16:30 ET. WhatsApp messaging traffic on existing integrations and deployments was not affected.

Resolved Media messages outage on WhatsApp in US and EU

We are investigating an issue where a subset of customers are affected by a media messages outage on WhatsApp in US and EU

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