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Sunshine Conversations

Sunshine Conversations Status

Stats

0 incidents in the last 7 days

0 incidents in the last 30 days

Automatic Checks

Last check: about 2 hours ago

Last known issue: 5 months ago

Latest Incidents

Last 30 days

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Resolved [SunCo] Attachments issues on LINE integration

We are actively investigating reports of issues with attachments errors with the LINE integration for SunCo customers. More info to come.

Resolved Sunshine Conversations: investigating issues that could impact either Facebook Messenger or WhatsApp integrations

Our team is investigating reports of issues with Sunshine Conversations. The unexpected error message is "User has opted to block further messages" This issue could impact either Facebook Messenger or WhatsApp integrations. We will provide more details as our investigation moves forward.

Resolved Elevated Latency

Between 10:18 & 10:25 ET, some customers may have experienced elevated latency. Our teams have resolved this issue. We apologise for the inconvenience caused.

Resolved Degraded WhatsApp message delivery

We have been advised by the WhatsApp team that they've noticed the same issues from our previous incident reoccurring. They are investigating.

Resolved Degraded WhatsApp message delivery

We are investigating reports of some customers being unable to send WhatsApp messages. Some users may also see error messages indicating that they are outside of their 24-hour response window before 24 hours have passed. We will provide more information as we learn more from our investigation. Thank you for your patience.

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