Outage in Swan

High card transaction error rate

Resolved Major
March 24, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We currently have an high card transaction error rate. We are investigating.
Components affected
Swan Card payment
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/24/2024 02:52AM

The incident has been resolved at 2AM.

MONITORING about 1 month ago - at 03/24/2024 01:30AM

Service has been restored since about 2AM but some errors can still occurred

IDENTIFIED about 1 month ago - at 03/24/2024 01:03AM

The issue has been identified and we are trying to restore the service

INVESTIGATING about 1 month ago - at 03/24/2024 12:23AM

We currently have an high card transaction error rate. We are investigating.

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