Outage in SYNAQ

SYNAQ Cloud Mail - Intermittent SMTP (Outgoing Mail) Sending Failures

Resolved Minor
July 06, 2023 - Started 10 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Dear SYNAQ Client, We have identified a minor Cloud Mail incident where a subset of clients are experiencing intermittent failures on Sending Outgoing Mails. (Mails stuck in outbox, mail sending failures, cannot upload attachments and send). Engineers are investigating as a matter of urgency, and we will continue to provide updates as they become available. We apologise again for the inconvenience caused. Sincerely, SYNAQ Technical Team
Components affected
SYNAQ Cloud Mail
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/06/2023 07:45PM

Dear SYNAQ Client,

Our engineers have both identified and resolved the SYNAQ Cloud Mail incident. The service has returned to optimal functionality and we will continue to monitor the service closely.

Thank you for your patience and understanding on this matter.

Sincerely,
SYNAQ Technical Team

INVESTIGATING 10 months ago - at 07/06/2023 06:37PM

Dear SYNAQ Client,

Our engineers are working together with our upstream providers to further investigate the incident. We will continue to provide updates as they become available.

We apologise for the inconvenience caused and would like to assure you that this is being treated as a matter of importance and urgency.

Sincerely,
SYNAQ Technical Team

INVESTIGATING 10 months ago - at 07/06/2023 05:37PM

Dear SYNAQ Client,

Our engineers are still investigating as a matter of urgency and will continue to provide updates as they become available.

We apologise again for the inconvenience caused.

Sincerely,
SYNAQ Technical Team

INVESTIGATING 10 months ago - at 07/06/2023 04:44PM

Dear SYNAQ Client,

We have identified a minor Cloud Mail incident where a subset of clients are experiencing intermittent failures on Sending Outgoing Mails. (Mails stuck in outbox, mail sending failures, cannot upload attachments and send).

Engineers are investigating as a matter of urgency, and we will continue to provide updates as they become available.

We apologise again for the inconvenience caused.

Sincerely,
SYNAQ Technical Team

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