Outage in SYNAQ

Slow response - SYNAQ Cloud Mail

Resolved Minor
July 31, 2023 - Started 9 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear SYNAQ Client, We have identified a minor Cloud Mail incident where a subset of clients are experiencing slow email responses on webmail. Engineers are investigating as a matter of urgency, and we will continue to provide updates as they become available. We apologise for the inconvenience caused. Sincerely, SYNAQ Technical Team
Components affected
SYNAQ Cloud Mail
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/31/2023 08:04AM

Dear SYNAQ Client,

Our engineers have both identified and resolved the SYNAQ Cloud Mail incident. The service has returned to optimal functionality and we will continue to monitor the service closely. Please ensure to log out and back into your account to resume services. Thank you for your patience and understanding on this matter.


Sincerely,
SYNAQ Technical Team

INVESTIGATING 9 months ago - at 07/31/2023 07:31AM

Dear SYNAQ Client

Our engineers are still investigating as a matter of urgency and will continue to provide updates as they become available. We apologise again for the inconvenience caused.

Sincerely,
SYNAQ Technical Team

INVESTIGATING 9 months ago - at 07/31/2023 07:02AM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 07/31/2023 07:01AM

Dear SYNAQ Client,

We have identified a minor Cloud Mail incident where a subset of clients are experiencing slow email responses on webmail. Engineers are investigating as a matter of urgency, and we will continue to provide updates as they become available. We apologise for the inconvenience caused.
Sincerely,
SYNAQ Technical Team

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