Is Syncro Down?

Syncro status is operational

Are you having problems?

Users are not reporting problems in Syncro

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Syncro problems reported by users

This chart provides user-reported problems for Syncro in the last 12 hours. It's a collection of user reports from different sources.

Latest Syncro Outages

We continuously monitor the official Syncro status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Syncro outages and possible affected you.

3 Outages in the last 7 days
4 Outages in the last 30 days
3 Days since last incident

Minor Resolved · 3 days ago · lasted 1 day

Scheduled Maintenance - January 29

Our team will be doing regular maintenance from 9am to 11am PST tomorrow, January 29. There is no planned downtime during this maintenance. If you experience any unexpected errors or slow page loads during this window please contact support.

Minor Resolved · 6 days ago · lasted about 1 hour

Investigating reports of specific ticket pages failing to load

We are investigating reports of certain pages in the apps failing to load, such as a specific ticket page.

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Minor Resolved · 7 days ago · lasted about 1 hour

Intermittent Script Delays

We have identified an issue causing scripts and RMM alerts to be intermittently delayed. The team is currently investigating and we will continue to post updates as more information comes.

Minor Resolved · 19 days ago · lasted 34 minutes

Degraded Backgrounding tools performance

We are investigating reports of failing and/or degraded connections while attempting to reach backgrounding tools.

Major Resolved · about 2 months ago · lasted 5 days

Scheduled Maintenance - December 17, 2022

Syncro is scheduling a maintenance window on Saturday, December 17 at 10:00 PM UTC (2:00 PM PDT) until 3:00 AM UTC (7:00 PM PDT). During the maintenance window, the platform will be unavailable. The maintenance is scheduled to take up to five hours. We’re in the final stage of migrating our infrastructure from Heroku to AWS to provide a more reliable, scalable, and performant platform for you now and into the future. This maintenance is the final planned maintenance window required to complete this project. We realize that 5 hours is a significant amount of time, and we’ve chosen a window when the platform experiences the lowest volume of usage. We apologize for any inconvenience this may cause.

Minor Resolved · 2 months ago · lasted about 8 hours

Worldpay keyed in payments resulting in a 500 error

We are investigating reports of a 500 error while attempting to take payments using a keyed in method.

Major Resolved · 2 months ago · lasted 27 minutes

Shield Accounts Unable to Login

We are currently investigating an issue where shield accounts cannot log in. This only affects shield accounts, regular Syncro accounts are unaffected.

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Frequently Asked Questions

Is Syncro down right now? What is Syncro current status?
Syncro seems to be up and running. We've updated the status 2 minutes ago.
Was Syncro down today?
Syncro is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Syncro, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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