Outage in Syncro
Syncro Agent Installer (MSI) Incorrectly Flagged by Antivirus Software
Resolved Minor
November 04, 2025 - Started 6 months ago
- Lasted 6 days
Incident Report
We are currently investigating reports that the Syncro Agent Installer (MSI) is being incorrectly flagged as malware by Antivirus. This appears to be a false positive due to a recent update to signature definitions.
We want to assure you that Syncro Agents are safe and contain no malicious code.
We understand that this alert is flagging the successful download and deployment of new Agents via MSI deployment. Our team is treating this as an urgent priority and is currently working towards ensuring that the Syncro MSI file is properly allow listed and the false positive removed.
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Latest Updates ( sorted recent to last )
6 months ago - at 11/08/2025 12:28AM
We are continuing to engage third party vendors to prevent them from falsely flagging the Syncro Agent as malicious. We expect to be able to provide another update next week.
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