Outage in TechnologyOne

Spatial Cloud - ANZ Region - 2022B / 2023A / 2023B Releases

Resolved Minor
March 27, 2024 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue with some customer environments experiencing connection issues and performance degradation within CiAnywhere / ANZ Region / 2022B, 2023A & 2023B Releases. Our engineers are currently investigating the root cause. Further updates will be provided. We apologise for the inconvenience caused.
Components affected
TechnologyOne Spatial Cloud
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/27/2024 05:38AM

We are pleased to inform you that the issue which impacted Spatial services has been resolved. The cause of the incident was traced back to an unresponsive IntraMaps service that ceased to respond to requests. The identified unresponsive services have been addressed and successfully brought back online.

We apologise for the inconvenience this has caused and shall continue our efforts in ensuring preventive measures are in place to avoid recurrence. Thank you

MONITORING about 1 month ago - at 03/27/2024 04:13AM

Our team of engineers have identified the root cause and have implemented a fix to restore the stability of the spatial services. An update on the root cause will be shared prior to resolving this incident. Thank you.

INVESTIGATING about 1 month ago - at 03/27/2024 03:21AM

Our team are currently still investigating this issue and we shall provide you with an update in the next 60 minutes or as soon as we have isolated the root cause. We apologise inconvenience caused to you.

INVESTIGATING about 1 month ago - at 03/27/2024 01:46AM

We have identified an issue with some customer environments experiencing connection issues and performance degradation within CiAnywhere / ANZ Region / 2022B, 2023A & 2023B Releases.


Our engineers are currently investigating the root cause. Further updates will be provided.

We apologise for the inconvenience caused.

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