Outage in Telesign

Quality degradation - United States (US) - Multiple Operators

Resolved Minor
April 18, 2024 - Started 14 days ago - Lasted 34 minutes
Official incident page

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Outage Details

Issue: US Multiple Operators Quality degradation Date: 04/17/24 Start Time: 10:29 PM PST Summary: We currently experience quality degradation toward Country United States (US) - Multiple Operators Customers who send SMS messages to Multiple MNOs users may notice difficulties in message delivery. Our competent teams are working with our SMS partner in order to solve this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact support@telesign.com.
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 04/18/2024 05:59AM

Date: 04/17/24
Start Time: 10:29 PM PST
End Time: 10:39 PM PST

Previously reported quality degradation toward United States (US) - Multiple Operators have been resolved. United States (US) - Multiple Operators end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

INVESTIGATING 14 days ago - at 04/18/2024 05:45AM

Issue: US Multiple Operators Quality degradation

Date: 04/17/24
Start Time: 10:29 PM PST

Summary:
We currently experience quality degradation toward Country United States (US) - Multiple Operators

Customers who send SMS messages to Multiple MNOs users may notice difficulties in message delivery.
Our competent teams are working with our SMS partner in order to solve this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact support@telesign.com.

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