Outage in Templafy

An issue in Microsoft WebView2 is causing Templafy Add-ins to fail

Resolved Minor
April 06, 2022 - Started about 3 years ago
Official incident page

Need to monitor Templafy outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Templafy, and never miss an outage again.
Start Free Trial

Outage Details

The newest version of a Microsoft component called WebView2 causes Templafy Add-ins application failure. The engineering team is working on a solution to this issue, we'll post further updates soon.
Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 04/12/2022 08:48AM

Our engineers have validated that the fix Microsoft released for the WebView2 component also fixes the problem that our Templafy Add-ins experienced when using Integrations.
According to Microsoft the general rollout of the new version containing the fix will happen on Thursday, the 14-th of April.
We expect that at this date the problem with the Templafy Add-ins application when using Integrations will be solved.

IDENTIFIED about 3 years ago - at 04/11/2022 06:50AM

Microsoft announced they have released a fix for the WebView2 component, the one that causes the closing of office application when using Integrations.
The fix is included in the latest release of Edge Canary, it is not confirmed yet when this will be promoted to stable.

IDENTIFIED about 3 years ago - at 04/08/2022 05:43AM

Microsoft confirmed they have created a fix for the WebView2 component, the one that causes the closing of office application when using Integrations.
The fix is is currently under testing and validation by Microsoft and we are waiting for it to be released.
To help Microsoft validate their fix our engineering team has created a sample Office Add-in which reproduces the issue and provided that to Microsoft.

IDENTIFIED about 3 years ago - at 04/07/2022 08:59AM

We are continuing to monitor any update from Microsoft related to the fix of the issue.

IDENTIFIED about 3 years ago - at 04/07/2022 06:24AM

We received updates from Microsoft that they have found the root cause of the problem and are currently testing out a fix for it.

IDENTIFIED about 3 years ago - at 04/06/2022 03:26PM

We have reached out to Microsoft and are currently awaiting on results related to issues with the latest release of WebView2.

IDENTIFIED about 3 years ago - at 04/06/2022 02:03PM

We have identified that upgrading to the latest version of Add-ins resolves the error where office application closes during document creation. More details about the solution can be found in this knowledge based article: https://support.templafy.com/hc/en-us/articles/4769907398685-Microsoft-WebView2-may-cause-Templafy-add-ins-and-Microsoft-Office-applications-to-close-in-some-instances

We are still investigating the closing of office application when using Integrations.

INVESTIGATING about 3 years ago - at 04/06/2022 11:41AM

The newest version of a Microsoft component called WebView2 causes Templafy Add-ins application failure. The engineering team is working on a solution to this issue, we'll post further updates soon.

Stop Juggling Dozens of Status Pages – Monitor Them All in One Place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4000 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook