Outage in Templafy

Issues with Email Signaure Outlook Web Add-in

Resolved Major
March 22, 2023 - Started about 2 years ago - Lasted about 21 hours
Official incident page

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Outage Details

Due to an update from Microsoft regarding the Outlook Online component some customers may experience issues related to the Email Signature Outlook Web Add-in. This can affect the loading of the Web Add-in or the automatic insertion of the signature. This only affects Outlook Online, Outlook Web Add-in loads correctly in Outlook for Desktop. An issue has been raised with Microsoft and we are waiting for an update on it. Here is the link to the mentioned issue: https://github.com/OfficeDev/office-js/issues/3240
Components affected
Templafy Email Signature
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/23/2023 01:52PM

Microsoft has acknowledged that the issue is in the Outlook Online component, please follow up directly on https://github.com/OfficeDev/office-js/issues/3240 to see the progress.

IDENTIFIED about 2 years ago - at 03/23/2023 10:42AM

The Microsoft Outlook Add-ins team has responded and acknowledged the issue. These are the details they have communicated:
"Thank you for reporting the issue. We are able to repro it. We also want to highlight that this issue is only impacting users in Targeted Release, not Standard Release (learn more here: Set up the Standard or Targeted release options - Microsoft 365 admin | Microsoft Learn). We will update the thread once we have more updates on the fix."
The response can be seen on the above-mentioned GitHub issue.

IDENTIFIED about 2 years ago - at 03/23/2023 07:57AM

Microsoft is looking into the issue and we are waiting for them to provide a fix.

IDENTIFIED about 2 years ago - at 03/22/2023 04:25PM

Due to an update from Microsoft regarding the Outlook Online component some customers may experience issues related to the Email Signature Outlook Web Add-in. This can affect the loading of the Web Add-in or the automatic insertion of the signature.
This only affects Outlook Online, Outlook Web Add-in loads correctly in Outlook for Desktop.
An issue has been raised with Microsoft and we are waiting for an update on it. Here is the link to the mentioned issue: https://github.com/OfficeDev/office-js/issues/3240

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