Outage in TestRail
Gateway and Access Denied errors when accessing TestRail
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
We have fixed the issue encountered by some customers earlier today in regards to Gateway Access issues. We are monitoring the situation.
We have identified the issue in which some customers have experienced gateway errors (502 - Bad Gateway, 504 - Gateway Time-out, 403 - Access Denied) when attempting to access their TestRail Cloud instance. We have resolved the issue for several of our customer instances and expect to resolve the remaining instances shortly.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Some customers are experiencing gateway errors, e.g. '502 Bad Gateway', '504 Gateway Time-out', or '403-Access Denied' when attempting to access their TestRail cloud instance.
We are currently investigating this issue and will provide further updates shortly.
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