Outage in Tettra

Partial Outage - Some paid accounts defaulting to billing screen

Resolved Minor
April 19, 2024 - Started 14 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating an issue with our billing system that is defaulting some paid teams to the billing page.
Components affected
Tettra app.tettra.co
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 04/19/2024 03:16PM

We have restored access to all the affected accounts and are monitoring the situation.

IDENTIFIED 14 days ago - at 04/19/2024 02:14PM

We have identified the issue with our billing system that is blocking some paid teams from accessing their customers. We are currently in the process of fixing it.

INVESTIGATING 14 days ago - at 04/19/2024 02:13PM

We are investigating an issue with our billing system that is defaulting some paid teams to the billing page.

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