Outage in Thinkific

Videos are failing to load in course player and video library is returning 500 error

Resolved Minor

July 20, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating this issue where videos are failing to load and play in the course player as well as the video library displaying 500 error when trying to edit a video.

Components affected

Thinkific Application

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 07/20/2022 04:32PM

Videos should now be loading in the course player and be accessible in the video library. We continue to monitor this issue very closely.

IDENTIFIED over 3 years ago - at 07/20/2022 03:52PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 3 years ago - at 07/20/2022 02:47PM

We are currently investigating this issue where videos are failing to load and play in the course player as well as the video library displaying 500 error when trying to edit a video.

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