Outage in Timely Limited

Integration data sync outage

Resolved Minor
January 20, 2023 - Started over 1 year ago - Lasted about 13 hours
Official incident page

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Outage Details

Data syncing to and from Timely is taking a while to process today - our apologies! Hang tight, we have identified the cause of the delay which is due to an outage with our service provider, and they are working to resolve the issue. If you have any concerns, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.
Components affected
Timely Limited Timely App
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/21/2023 10:07AM

Normal service has been resumed and delayed sync processes have completed. Thanks for your patience and we'll continue to keep an eye on the situation.

MONITORING over 1 year ago - at 01/21/2023 05:08AM

We appreciate you keeping an eye on the Timely ‘Status’ Page. Our system has now fully recovered. We are continuing to monitor the situation to ensure this doesn’t happen again. If you have any concerns at all, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

IDENTIFIED over 1 year ago - at 01/21/2023 03:05AM

We’re making progress! Our system is partially restored and data is syncing, although at a slow rate currently. Our service provider is working hard to get our system fully restored. Our sincere apologies for any inconvenience caused. If you have any concerns, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

IDENTIFIED over 1 year ago - at 01/20/2023 08:49PM

Data syncing to and from Timely is taking a while to process today - our apologies! Hang tight, we have identified the cause of the delay which is due to an outage with our service provider, and they are working to resolve the issue. If you have any concerns, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

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