Outage in Timely Limited

Timely is experiencing SMS issues

Resolved Minor
August 29, 2023 - Started 8 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Timely is currently experiencing a some issues receiving SMS messages. Rest assured, our tech team are working hard to identify the cause of the issue, and apply a fix as quickly as possible. Our sincere apologies for any inconvenience caused.
Components affected
Timely Limited SMS Sending
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/29/2023 09:32AM

This incident has been resolved.

MONITORING 8 months ago - at 08/29/2023 08:28AM

Our provider seem to have resolved this issue and we're setting incoming messages into Timely. Again we apologies for any inconvenience but we're monitoring to make sure we process the incoming messages as expected

IDENTIFIED 8 months ago - at 08/29/2023 08:14AM

We're seeing issues with AU based mobile carriers delivering replies to appointment and other sms messages. We've raised this issues with our providers and they're investigating it. We apologise for any inconvenience here.

INVESTIGATING 8 months ago - at 08/29/2023 06:57AM

Timely is currently experiencing a some issues receiving SMS messages. Rest assured, our tech team are working hard to identify the cause of the issue, and apply a fix as quickly as possible. Our sincere apologies for any inconvenience caused.

Latest Timely Limited outages

SMS sending delays - about 2 months ago
Abandoned online bookings are not being automatically pruned - 4 months ago
Issue with SMS messaging in NZ - 5 months ago
Optus outage affecting access to Timely and SMS in Australia - 6 months ago
Investigating issues relating to sending SMS messages from Timely - 9 months ago

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