Outage in TimeTap

Displaying Duplicates of Reasons, Classes and Reason Groups

Resolved Minor
October 02, 2023 - Started 7 months ago - Lasted about 3 hours
Official incident page

Need to monitor TimeTap outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including TimeTap, and never miss an outage again.
Start Free Trial

Outage Details

Our team has been made aware of issues related to duplication when displaying some Class Sessions in TimeTap as well as some duplicate Reason Groups displaying in both the Back Office and Client Scheduler after the release of our 7.58 on Monday afternoon. Our team is investigating a solution of either rolling back the update to the previous 7.57 version or identifying the issues causing duplication of display.
Components affected
TimeTap Client Scheduler - US TimeTap Backoffice - US
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/03/2023 12:12AM

Our team was able to identify the cause of the duplication. A fix has been pushed and all production environments are populating the de-duplicated tables in impacted areas.

INVESTIGATING 7 months ago - at 10/02/2023 08:57PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 10/02/2023 08:55PM

Our team has been made aware of issues related to duplication when displaying some Class Sessions in TimeTap as well as some duplicate Reason Groups displaying in both the Back Office and Client Scheduler after the release of our 7.58 on Monday afternoon. Our team is investigating a solution of either rolling back the update to the previous 7.57 version or identifying the issues causing duplication of display.

Latest TimeTap outages

Bad Host Clearances Causing 504 Gateway Errors When Accessing TimeTap - 17 days ago
Bad Host Clearances Causing 504 Gateway Errors When Accessing TimeTap - about 1 month ago
Next/Back buttons may not appear on embedded schedulers when set to "Display in Footer" - 2 months ago
Service Issue: Outbound messaging is delayed in "Queued" status - 8 months ago
Errors when completing tasks in the Backoffice and loading availability on booking sites - 9 months ago

The easiest way to monitor TimeTap and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3155 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE