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Outage in Toast

Potential Payment Processing Issue

Resolved Minor
May 21, 2022 - Started almost 4 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of an issue affecting Toast Systems and are investigating. Updates will be provided here as they are available. We will continue to post updates to this page as more information becomes available.
Latest Updates ( sorted recent to last )
MONITORING almost 4 years ago - at 05/21/2022 08:26PM

We are starting to see recovery, but continue to monitor the performance of our third party credit card processor impacting online ordering and credit card processing. Background payments taken during this time are starting to process, but please be advised that you may still see some payments as “pending,” while the backlog is being processed.

MONITORING almost 4 years ago - at 05/21/2022 08:13PM

We are in recovery and monitoring after the outage of our third party credit card processor, which affected online ordering and credit card processing for some customers.

INVESTIGATING almost 4 years ago - at 05/21/2022 08:04PM

We are starting to see recovery but are continuing to monitor the outage of our third party credit card processor. This is affecting credit card processing and online ordering for some customers. We will post updates as they are available.

INVESTIGATING almost 4 years ago - at 05/21/2022 06:17PM

We have identified an issue with a third party credit card processor that is affecting credit card processing as well as online ordering for some customers. We'll update here as soon as more information is available.

INVESTIGATING almost 4 years ago - at 05/21/2022 05:51PM

We are aware of an issue affecting Toast Systems and are investigating. Updates will be provided here as they are available.

We will continue to post updates to this page as more information becomes available.

Latest Toast outages

API Orders and Menu Configuration - about 1 month ago
Isolated Card Processing Error - about 1 month ago
Toast Backend - Login Issue - about 1 month ago

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