Intermittent Connection Delays

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

95% of all devices currently connected. The SRE team is working to address the remaining devices.

Our SRE Team is working to establish the remaining connections.

The SRE team continues to increase the rate at which devices are connecting to the SGN. We will continue to increase this threshold, allowing more connections faster.

The SRE team is increasing the rate at which devices are connecting.

Todyl's SRE team is continuing to work to increase the rate of connections, as well as number of devices connecting to the SGN.

The team is continuing to monitor and allow additional connections.

The team is continuing to monitor and allow more connections.

The team is continuing to allow additional connections.

The team is continuing to allow additional connections at an increased rate.

There is no major update at this time. The team is continuing to increase the number of connected devices. We will update in 15 minute intervals as connection counts continue to increase.

The team is continuing to increase the number of connected devices. We will update in 15 minute intervals as connection counts increase.

At 13:33 UTC our US-EAST AWS Cache suddenly went offline causing new SASE connections fail. At the present time several other major SaaS vendors are experiencing degraded service and outages, we are unsure if related at this time. The SRE Team has recovered and stabilized the connection infrastructure, and is currently increasing the number of devices allowed to connect. We will update in 15 minute intervals as connection counts increase.

Engineering is continuing to monitor the connections of devices and address this issue. An update will be posted within the next 30 minutes. We are working to resolve this issue as quickly as possible.

We are continuing to investigate this issue. Engineering is continuing to monitor the connections of devices. An update will be posted within the next 30 minutes. We are working to resolve this issue as quickly as possible.

The team is continuing to resolve connectivity issues to the SGN. An update will be posted within 30 minutes if one is not available sooner.

The team is continuing to address this issue. An update will be posted within the next 30 minutes if one is not available sooner.

The issue has been identified and a fix is being implemented.

Devices should be connecting to the SGN, if they have not already.

Some devices may be experiencing a delay in connecting to the SGN. We are currently investigating this and an update will be posted in 30 minutes if one is not available sooner.