Outage in TokBox
Potential issue in our Video platform for US data centers
Resolved Minor
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Outage Details
Our monitoring has alerted us to a potential service issue with our platform from 21:05 UTC - 21:09 UTC. Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details.
If there is a customer impact, it is likely to be affecting the following services:
Video
We aim to provide an update on our investigation within 60 minutes.
Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.
Latest Updates ( sorted recent to last )
MONITORING
almost 3 years ago - at 06/08/2022 10:00PM
We have identified that only the SIP Interconnect feature of our Video API was having issues at this time. We are still investigating to gather the full scope of the affected incident. We'll update once we have more to share on this matter.
MONITORING
almost 3 years ago - at 06/08/2022 09:58PM
We are continuing to monitor for any further issues.
MONITORING
almost 3 years ago - at 06/08/2022 09:36PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
almost 3 years ago - at 06/08/2022 09:35PM
Our monitoring has alerted us to a potential service issue with our platform from 21:05 UTC - 21:09 UTC. Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details.
If there is a customer impact, it is likely to be affecting the following services:
Video
We aim to provide an update on our investigation within 60 minutes.
Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.
Latest TokBox outages
NEW VONAGE API STATUS PAGE - almost 3 years ago
Potential issue in our Video platform - almost 3 years ago
Issue with Archiving Service - almost 3 years ago
Some Archives Uploading Delayed - almost 3 years ago
Issue with Video API services - almost 3 years ago
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