Outage in TokBox

Potential issue in our Video platform for US data centers

Resolved Minor
June 08, 2022 - Started almost 3 years ago - Lasted 24 minutes
Official incident page

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Outage Details

Our monitoring has alerted us to a potential service issue with our platform from 21:05 UTC - 21:09 UTC. Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details. If there is a customer impact, it is likely to be affecting the following services: Video We aim to provide an update on our investigation within 60 minutes. Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 06/08/2022 10:00PM

We have identified that only the SIP Interconnect feature of our Video API was having issues at this time. We are still investigating to gather the full scope of the affected incident. We'll update once we have more to share on this matter.

MONITORING almost 3 years ago - at 06/08/2022 09:58PM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 06/08/2022 09:36PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 06/08/2022 09:35PM

Our monitoring has alerted us to a potential service issue with our platform from 21:05 UTC - 21:09 UTC. Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details.

If there is a customer impact, it is likely to be affecting the following services:
Video

We aim to provide an update on our investigation within 60 minutes.

Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.

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