Outage in Total Synergy

Synergy Cloud - Performance unstable

Resolved Major
January 25, 2024 - Started 3 months ago - Lasted 2 days
Official incident page

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Outage Details

There is currently an issue with Synergy relating to a 3rd party component - we have reported this issue to the third party and are actively working on a resolution.
Components affected
Total Synergy Synergy App
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/28/2024 01:11AM

We have confirmed resolution.
We are still working with the third party provider on analysing the root cause analysis for this issue to prevent future occurrences.

MONITORING 3 months ago - at 01/26/2024 01:08AM

A fix has been implemented and we are monitoring the results.
Preliminary testing suggest resolution.

INVESTIGATING 3 months ago - at 01/25/2024 11:52PM

There is currently an issue with Synergy relating to a 3rd party component - we have reported this issue to the third party and are actively working on a resolution.

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