Outage in Total Synergy

27/09/2023 - Synergy App Performance Issues

Resolved Major
September 26, 2023 - Started 7 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We're investigating multiple reports of platform slowness this morning, 27/09/2023 (9 AM AEST) Our engineering team are investigating this with high priority and we will provide updates as they become available. We're incredibly sorry for any disruption this is causing you today and endeavour to have this resolved as quickly as possible.
Components affected
Total Synergy Synergy App
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/27/2023 03:15AM

This incident has been resolved and performance is back to normal.

MONITORING 7 months ago - at 09/26/2023 11:21PM

Our Engineering team have restarted the Synergy Database, and this has resolved the performance issues this morning (27/09/2023).

The support team will continue to keep an eye out for any further reports of slowness, and our Engineering team will continue to monitor performance in the background.

Thank you for your patience, and apologies again for the disruption this caused you today.

IDENTIFIED 7 months ago - at 09/26/2023 11:06PM

Our engineering team have identified the problem causing the current platform slowness in Synergy and will be applying a fix within the next few minutes.

There will an expected downtime of 5-10 minutes from 9:05 AM AEST, we will continue to provide updates as they become available.

INVESTIGATING 7 months ago - at 09/26/2023 11:02PM

We're investigating multiple reports of platform slowness this morning, 27/09/2023 (9 AM AEST)
Our engineering team are investigating this with high priority and we will provide updates as they become available.
We're incredibly sorry for any disruption this is causing you today and endeavour to have this resolved as quickly as possible.

Latest Total Synergy outages

Platform Performance Issues 24/03/2024 - about 1 month ago
Upcoming Maintenance on Synergy: Brief Downtime Alert - about 2 months ago
Performance Slowness - Server restart scheduled - 2 months ago
Synergy Cloud - Performance unstable - 3 months ago
Invoices/Reporting - Performance slowness 19/04/2023 - about 1 year ago

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