Outage in Total Synergy

Login Page - Request blocked when logging in

Resolved Major
April 13, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We're currently investigating multiple reports of users being unable to login this morning, 14 April, 2025. Our development team are investigating this with high priority and we will provide updates as they become available. This is only impacting Username & Password log-ins. Social log-ins (MS365 etc) are not impacted so please log in using alternative options where possible. We apologies any disruption this is causing and we endeavour to have this resolved as quickly as possible.
Components affected
Total Synergy Synergy App
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/14/2025 01:37AM

Between approximately 8:00 AM and 9:40 AM AEST on 14 April 2025, we experienced a login outage that prevented some users from accessing Total Synergy.

Our development team has implemented a fix, and users are now able to log in successfully. A permanent hotfix will be released in the coming days to prevent this issue from reoccurring.

We sincerely apologise for the disruption and appreciate your patience as we resolved the issue.

IDENTIFIED about 2 months ago - at 04/13/2025 11:34PM

Our development team have identified the problem causing the current login issues Total Synergy.

There will be downtime of up to 10 minutes from 9:35 AM AEST, we will continue to provide updates as they become available.

INVESTIGATING about 2 months ago - at 04/13/2025 11:01PM

We're currently investigating multiple reports of users being unable to login this morning, 14 April, 2025.

Our development team are investigating this with high priority and we will provide updates as they become available.

This is only impacting Username & Password log-ins. Social log-ins (MS365 etc) are not impacted so please log in using alternative options where possible.

We apologies any disruption this is causing and we endeavour to have this resolved as quickly as possible.

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