Outage in Total Synergy

Invoice Documents - Failure to Generate

Resolved Major

June 28, 2026 - Started 19 days ago - Lasted about 2 hours
Official incident page

Incident Report

We’ve received multiple reports this morning (29 June 2026) of invoice documents failing to generate. Our development team has identified the cause and is actively working on a fix. We’ll provide further updates as soon as they become available. We sincerely apologise for the disruption to your invoicing this morning and are working to resolve this as quickly as possible.

Components affected

Total Synergy Synergy App

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Latest Updates ( sorted recent to last )

RESOLVED 19 days ago - at 06/29/2026 12:44AM

The deployment has finished successfully.

Invoices are now generating correctly, and formatting issues have been resolved.

We will continue to test and monitor throughout the day.

Thank you for your patience during this time, and apologies once again for the disruption this has caused.

IDENTIFIED 19 days ago - at 06/28/2026 11:56PM

Our development team will be deploying a fix at 10am AEST.
During this time users may experience some slowness for up to 10 minutes.

We will provide further updates shortly.

IDENTIFIED 19 days ago - at 06/28/2026 11:28PM

We’ve received multiple reports this morning (29 June 2026) of invoice documents failing to generate.
Our development team has identified the cause and is actively working on a fix.
We’ll provide further updates as soon as they become available.
We sincerely apologise for the disruption to your invoicing this morning and are working to resolve this as quickly as possible.

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