Outage in Total Synergy

Performance Degradation

Resolved Minor
November 13, 2024 - Started about 1 year ago - Lasted about 8 hours
Official incident page

Incident Report

We have investigated reports of performance degradation across the Synergy production environment (app.totalsynergy.com). The Synergy production environment will have 5 minutes of downtime from 12:05 PM AEDT (01:05 AM GMT) on November 14, 2024. We appreciate your patience while we work to restore performance to Synergy.
Components affected
Total Synergy Synergy App

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/14/2024 08:31AM

This incident has been resolved.

MONITORING about 1 year ago - at 11/14/2024 01:22AM

The scheduled downtime is now complete, and the Synergy production environment is back up.
Our technical team will continue to monitor performance to ensure the reported performance degradation has been resolved.

Thank you for your patience, and apologies for the disruption this may have caused.

IDENTIFIED about 1 year ago - at 11/14/2024 01:01AM

We have investigated reports of performance degradation across the Synergy production environment (app.totalsynergy.com).

The Synergy production environment will have 5 minutes of downtime from 12:05 PM AEDT (01:05 AM GMT) on November 14, 2024.

We appreciate your patience while we work to restore performance to Synergy.

Latest Total Synergy outages

Global Search Error Message - about 2 months ago
UAT is currently unavailable - 8 months ago
Login Page - Request blocked when logging in - 8 months ago
Temporary Service Disruption to Emailing of Invoices from Synergy - about 1 year ago
Connect - Issue Syncing to QBO - about 1 year ago

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