Outage in Total Synergy

Platform Performance Issues 24/03/2024

Resolved Minor
March 25, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We're investigating multiple reports of platform slowness this morning, 26/03/2024. Our engineering team are investigating this with high priority and we will provide updates as they become available. We're incredibly sorry for any disruption this is causing you today and endeavour to have this resolved as quickly as possible.
Components affected
Total Synergy Synergy App
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/26/2024 12:31AM

The performance issues have been resolved and loading speeds across Synergy are back to normal.

We're incredibly appreciative of the patience during this performance degradation, and once again we are so sorry for any and all disruption to your daily workflow this may have caused.

MONITORING about 1 month ago - at 03/25/2024 11:27PM

We're happy to announce that the maintenance on Synergy has been successfully completed.

The support team will keep a close watch on any further reports of slowness, and our Engineering team will continue to monitor performance in the background.

IDENTIFIED about 1 month ago - at 03/25/2024 11:18PM

Our team has identified the cause and will be conducting maintenance at 10:20 AM AEDT, 26 March, 2024. This will result in a brief downtime of 5 minutes.

INVESTIGATING about 1 month ago - at 03/25/2024 10:23PM

We're investigating multiple reports of platform slowness this morning, 26/03/2024.
Our engineering team are investigating this with high priority and we will provide updates as they become available.

We're incredibly sorry for any disruption this is causing you today and endeavour to have this resolved as quickly as possible.

Latest Total Synergy outages

Upcoming Maintenance on Synergy: Brief Downtime Alert - about 2 months ago
Performance Slowness - Server restart scheduled - 2 months ago
Synergy Cloud - Performance unstable - 3 months ago
27/09/2023 - Synergy App Performance Issues - 7 months ago
Invoices/Reporting - Performance slowness 19/04/2023 - about 1 year ago

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