This chart provides user-reported problems for Trainerize in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Trainerize status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Trainerize outages and possible affected you.
Minor Resolved · started 26 days ago
⚠️ Hi friends! We are aware that the email system powering trainer and client app welcome emails(Mailchimp Transactional) is having an outage. We are monitoring this issue and your requests. The workaround is to set up clients via the set up link (Option 2 in the article): https://help.trainerize.com/hc/en-us/articles/208689166 For more information refer to the status on twitter: https://twitter.com/mandrillapp
Minor Resolved · started 2 months ago
Around Nov 28, 22:00 PM PST we started receiving reports that some customers couldn't login to the system, and over time more people reported slowness and login issues. We found one of the servers is down, and adding that server back resolved the issue. Root cause One of the servers went down. After investigating, we noticed that one of the server has failed. Resolution Putting the server back solved the outage issue.
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Minor Resolved · started 3 months ago
Around 10:08 AM PST Trainerize web app (xxxx.trainerize.com) and Trainerize Marketing site (www.trainerize.com) have intermittent outages. The API and Trainerize.me still works fine. Around 11:32 AM PST system performance returned to normal. During this period of time there was about 12 mins the website was not accessible. Root cause We identified it’s the issue with our AWS web application load balancer, since all servers are running as normal. Resolution We decided to create a new load balancer and route all web applications traffic through the new load balancer which solved the problem.
Minor Resolved · started 3 months ago
Around 12:26 PM PST Trainerize web app (xxxx.trainerize.com) and Trainerize.com website (www.trainerize.com) have intermittent outages. The API and Trainerize.me still works fine. Around 1:19 PM PST system performance returned to normal. Root cause AWS confirmed they had an outage during that period of time. Resolution Contacted AWS on support chat. And AWS claimed they fixed the issue. Our system went back to normal, 10 mins after they claimed the issue was resolved.
Minor Resolved · started 4 months ago
Just a heads up! The Trainerize app may be slow to load for some users. We have identified a performance issue related to our nutrition service system that has affected the performance of the entire app. We have deployed a fix and we are currently monitoring it. Our apologies for the inconvenience! Please continue to report any issues as we hope to resolve this issue as soon as possible.
Minor Resolved · started over 2 years ago
Mobile app crashing incident
We are currently investigating an issue that is making some of the apps crash on launch. This is affecting the Trainerize Fitness app and several Custom Branded apps. We will be updating everyone as soon as possible.
Minor Resolved · started almost 3 years ago
Setup links in client and trainer welcome emails
Hi everyone, our team is looking into an issue following last night's product update. We've been getting reports that the account setup links in some of the welcome emails sent to new clients and trainers are not working as they should. Our team is working on this with utmost priority and we'll provide an update shortly. Thanks for your patience.
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