Loom

Loom Status

Official source
Everything seems OK

Loom had 1 problem in the last month.

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Stats

0 incidents in the last 7 days

1 incidents in the last 30 days

Automatic Checks

Last check: 3 minutes ago

Last known issue: 25 days ago

Latest Incidents

Last 30 days

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Resolved Increased errors in SSO login

We are monitoring an upstream issue with Auth0 that is affecting login to Loom workspaces and the Security settings page. Their team is aware and actively investigating. We will regularly post updates on our status page as the incident progresses.

Resolved Increased App Latency

We are investigating an increase in latency for all Loom app operations.

Resolved Increased App Latency

We are investigating an increase in latency for all Loom app operations.

Resolved Chrome extension and Windows desktop app recordings failing

We are currently investigating the issue. We have determined that the recording infrastructure responsible for Chrome extension + Windows desktop app recordings is failing.

about 1 year ago Official incident report

Resolved Database and cache upgrades for a faster experience

We are currently upgrading our database and caching layers for an improved experience for our users. The Loom service will be unavailable for the next 4 hours. All on-going recordings will not be lost and will be available when we bring the Loom service back up.

about 1 year ago Official incident report

Resolved Database upgrade for a faster experience

We are currently upgrading our database for an improved experience for our Loom users. We expect short downtime, and will be back online momentarily!

about 1 year ago Official incident report

Resolved Slow video processing times

We're experiencing slower-than-normal video processing times. Your video is not lost, but it will process slower. We appreciate your patience!

about 1 year ago Official incident report

Resolved Degraded performance of database

We're planning modify database configuration that degrades overall performance. Unfortunately, it will cause service to be unavailable for few minutes.

about 1 year ago Official incident report

Resolved Issues logging in

We are investigating reports of users unable to login. We will update further status here.

about 1 year ago Official incident report

Resolved Slow Website and Reconnected Recordings Lost

We experienced a slow down in our website at 6:10am - 6:25am PST. This was due to 2 large database migrations that went awry. During this incident, 2 of our recording servers went into a state where they couldn't accept reconnections for recordings. This means a healthy recording was not impacted, but we lost 20-30 recordings that needed to reconnect to our servers.

over 2 years ago Official incident report

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