Outage in Loom
Loom degraded performance (investigating)
Resolved MinorIncident Report
Summary AI Generated
Loom experienced degraded performance affecting core functionalities including authentication, recording, viewing, editing, and Loom AI for 53 minutes. Users encountered "oops something went wrong" errors and were unable to use the service normally. The team identified the root cause and resolved the issue, with all impacted services returning to normal operation.
We are investigating degraded performance issues affecting Loom's core functionalities - authentication, recording, viewing and editing looms.
We will provide more details within the next hour.
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 04/29/2026 07:50AM
The Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services.
INVESTIGATING
about 5 hours ago - at 04/29/2026 07:00AM
We are investigating degraded performance issues affecting Loom's core functionalities - authentication, recording, viewing and editing looms.
We will provide more details within the next hour.
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