Loom experienced degraded performance affecting core functionalities including authentication, recording, viewing, editing, and Loom AI for 53 minutes. Users encountered "oops something went wrong" errors and were unable to use the service normally. The team identified the root cause and resolved the issue, with all impacted services returning to normal operation.
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The Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services.
We are investigating degraded performance issues affecting Loom's core functionalities - authentication, recording, viewing and editing looms.
We will provide more details within the next hour.
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