Outage in Loom

Loom performance degraded

Resolved Major
October 27, 2025 - Started 2 days ago - Lasted 4 minutes
Official incident page

Incident Report

We are investigating an issue with Recording, Loom AI, Authentication, and billing that is impacting some Loom Cloud customers. We will provide more details within the next hour.
Components affected
Loom Recording Loom Viewing Loom AI Loom Authentication

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Latest Updates ( sorted recent to last )
INVESTIGATING 2 days ago - at 10/27/2025 03:34PM

We are investigating an issue with Recording, Loom AI, Authentication, and billing that is impacting some Loom Cloud customers. We will provide more details within the next hour.

source IsDown Service outage impacts video editing and recording Reports started about 2 hours before official outage was reported

Widespread issues with slow interface, recording failures, and editing problems. Users report infinite loading and error messages, especially when managing video content.

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