Outage in Trainerize

Unexpected outage for certain customers

Resolved Minor
January 25, 2024 - Started 3 months ago - Lasted about 4 hours
Official incident page

IsDown continuously monitors the Trainerize status page and multiple sources to provide up-to-date information. Check back with us for the latest Trainerize uptime status.

Outage Details

Our team is actively investigating performance issues causing delays and unresponsiveness on both the web and mobile app for certain customers. We'll provide an update at the earliest opportunity. Apologies for any inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/25/2024 05:25PM

We have now resolved the issue regarding app delays and unresponsiveness, as well as performance issues when utilizing the exercise search feature in the app library, affecting both the web and mobile applications. Do not hesitate to reach out to our team if you need further help. Thank you for your patience and understanding.

MONITORING 3 months ago - at 01/25/2024 04:27PM

Our team has implemented a solution regarding the initial outage for some customers as well as performance issues when utilizing the exercise search feature in the app library, affecting both the web and mobile applications. We will continue to monitor the the app's performance. If you are still running into any issues, please reach out to our support team. Apologies for any inconveniences, thank you for your understanding.

IDENTIFIED 3 months ago - at 01/25/2024 04:10PM

Our team is implementing a solution, and we are currently assessing the app's performance. We are investigating a few reports indicating performance issues when utilizing the exercise search feature in the app library, affecting both the web and mobile applications. We regret any inconvenience caused and assure you that we are actively working on resolving this issue. Thank you for your understanding!

INVESTIGATING 3 months ago - at 01/25/2024 01:52PM

Our team is actively investigating performance issues causing delays and unresponsiveness on both the web and mobile app for certain customers. We'll provide an update at the earliest opportunity. Apologies for any inconvenience.

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