Outage in Transcend

Database performance degradation

Resolved Major
January 09, 2024 - Started 4 months ago - Lasted about 3 hours
Official incident page

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Outage Details

A fix has been implemented and we are monitoring the results.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/10/2024 01:00AM

This incident has been resolved.

MONITORING 4 months ago - at 01/10/2024 12:44AM

We have applied a fix that we believe will restore functionality fully, and are continuing to monitor errors.

IDENTIFIED 4 months ago - at 01/09/2024 11:40PM

Our previous fix did not resolve the issue. Admin Dashboard and Backend API continues to return 5xx errors, and we have escalated the incident to "Partial Outage".

MONITORING 4 months ago - at 01/09/2024 11:21PM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 01/09/2024 11:21PM

A fix has been implemented and we are monitoring the results.

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