Outage in Transcend

Backend downtime

Resolved Major
July 18, 2023 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We have noticed an issue with our backend API where requests are failing to complete. We have identified the issue and are rolling out a fix.
Components affected
Transcend Backend API Transcend Admin Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/18/2023 05:19PM

This incident appears resolved with the upstream AWS CloudFront service.

This appears to have affected users primarily in us-east-1 accessing AWS CloudFront content: https://news.ycombinator.com/item?id=36775816

MONITORING 10 months ago - at 07/18/2023 05:04PM

Our backend has appeared healthy consistently. Our frontend is experiencing unrelated issues caused by upstream downtime in certain edge locations with AWS CloudFront. This appears consistent with what we are seeing on the AWS page of https://downdetector.com/status/aws-amazon-web-services/

MONITORING 10 months ago - at 07/18/2023 04:55PM

We are continuing to monitor for any further issues.

MONITORING 10 months ago - at 07/18/2023 04:55PM

The backend is continuing to look healthy in recent tests

MONITORING 10 months ago - at 07/18/2023 04:49PM

We have confirmed that the API is responding again for users. We are continuing to monitor the application for overall health

IDENTIFIED 10 months ago - at 07/18/2023 04:41PM

We have noticed an issue with our backend API where requests are failing to complete. We have identified the issue and are rolling out a fix.

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