Major · 2 months ago · lasted about 1 hour
We have noticed an issue with our backend API where requests are failing to complete. We have identified the issue and are rolling out a fix.
Minor · 4 months ago · lasted about 9 hours
Certain accounts on the admin dashboard may have issues logging into the Transcend Admin Dashboard. These users are often those that login with then username/password authentication mechanism in the EU region of Transcend's backend. The steps that have resolved the issues for users have been: - Try logging out and back in if they are already logged in - Try clearing their browser cookies and localStorage if they are able - Try logging in in an Incognito or private browser window
Minor · 5 months ago · lasted 29 minutes
We are aware of performance degradation on the admin dashboard, and are attempting to deploy a fix. In the meantime, users may attempt to reload the page and then logout and back in if they see errors relating to their sessions expiring. We will provide updates on this incident as we progress on improving the performance
Minor · 10 months ago · lasted about 2 hours
We have identified the root cause and are implementing a fix
Minor · 11 months ago · lasted 12 minutes
We have identified an issue with our Backend API that is causing some requests to timeout.
Minor · started about 1 year ago
The issue has been identified and a fix is being implemented.
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