Outage in Transcend
Consent Workflows
Resolved MinorIncident Report
Summary AI Generated
Transcend's consent workflow system experienced a failure where preference updates submitted through the Privacy Center, Admin Dashboard, or API were not triggering configured workflows, affecting downstream actions like third-party integrations and automated notifications for approximately 3.8 hours. While preference data continued to be stored correctly with no data loss, workflow-dependent processes failed to execute during this period. The issue was identified, fixed, and resolved with monitoring to ensure proper functionality restoration.
We are investigating an issue where preference updates submitted via the Privacy Center, Admin Dashboard, or API are not triggering configured consent workflows. Preference data is being stored correctly — no records have been lost. Downstream workflow actions (e.g., third-party integrations, automated notifications) triggered on preference change events have not fired since March 25 at 19:33 UTC. We have identified the root cause and a fix is in progress. We will provide an update once resolved and will communicate a backfill plan for affected workflows.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/28/2026 04:17AM
The incident has been resolved.
MONITORING
2 days ago - at 03/28/2026 04:02AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 03/28/2026 12:35AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 03/28/2026 12:28AM
We are investigating an issue where preference updates submitted via the Privacy Center, Admin Dashboard, or API are not triggering configured consent workflows. Preference data is being stored correctly — no records have been lost. Downstream workflow actions (e.g., third-party integrations, automated notifications) triggered on preference change events have not fired since March 25 at 19:33 UTC. We have identified the root cause and a fix is in progress. We will provide an update once resolved and will communicate a backfill plan for affected workflows.
Latest Transcend outages
Degradation in some services - 5 months ago
EU Backend Downtime - 7 months ago
Admin Dashboard failing to load - 8 months ago
Degraded performance of our Backend API [EU Region] - 11 months ago
Consent Deployment is failing for Certain Regions - 12 months ago
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