Outage in Tray.io

Degraded Performance of the Workflow Builder

Resolved Minor
July 29, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Users may experience delays between a step being added or changed and the change actually being reflected when the workflow is executed. Delays can be as long as 2 minutes, after making edits in the builder. We will be back with further updates within 30 minutes or as soon as we have new information. We apologise for any inconvenience this incident may cause.
Components affected
Tray.io Workflow Builder App

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Latest Updates ( sorted recent to last )
IDENTIFIED over 3 years ago - at 07/29/2022 01:02PM

Our engineers have identified a fix that will significantly improve the performance of the Workflow Builder.
We will back with an update as soon as we implemented that change.

IDENTIFIED over 3 years ago - at 07/29/2022 12:29PM

Our engineers have identified the root cause that causes delays to updates in the Workflow Builder. They are currently working on a fix to mitigate the issue.

We will be back with further updates within 30 minutes or as soon as we have new information.

INVESTIGATING over 3 years ago - at 07/29/2022 12:13PM

Users may experience delays between a step being added or changed and the change actually being reflected when the workflow is executed. Delays can be as long as 2 minutes, after making edits in the builder.

We will be back with further updates within 30 minutes or as soon as we have new information.
We apologise for any inconvenience this incident may cause.

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