Outage in TrekkSoft

Registered downtime March 10th 2024

Resolved Minor
March 11, 2024 - Started about 2 months ago - Lasted about 8 hours
Official incident page

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Outage Details

March the 10th around 9pm CET we registered a cyber attack towards our systems, that resulted in the brief disruption with bookings. We identified and reacted to the issue quickly, blocking the attackers using our Web Application Firewall. Currently systems are operational and bookings appear to be working as usual. We are continuing to monitor the situation and will follow up accordingly.
Components affected
TrekkSoft Backend Mobile Applications TrekkSoft POS Desk TrekkSoft Website TrekkSoft Application TrekkSoft API
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/11/2024 05:04PM

The incident has been resolved and all the Trekksoft functionalities are again operational as normal.

We will provide a postmortem of the incident in the following days.
Once again we want to apologize for any inconvenience this might have caused you.

MONITORING about 2 months ago - at 03/11/2024 09:16AM

March the 10th around 9pm CET we registered a cyber attack towards our systems, that resulted in the brief disruption with bookings. We identified and reacted to the issue quickly, blocking the attackers using our Web Application Firewall.

Currently systems are operational and bookings appear to be working as usual. We are continuing to monitor the situation and will follow up accordingly.

Latest TrekkSoft outages

Global issues in several Trekksoft production functionalities - 3 months ago
Global issues in several Trekksoft production functionalities - 6 months ago
Payment processing incident - 6 months ago
Payment Gateway Issue - 10 months ago
TrekkPay payment gateway outage - over 2 years ago

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